Online support

Support straight from the developers.

Our customers receive online support directly from the developers of ReproManager, re-FAST 4win and COALA 64 HD.

How it works

Connected in three steps.

  1. Call us: +49 441 77007-0 or write to support@plancom.de.
  2. Download the remote support client. For security reasons, you will receive the download credentials by phone.
  3. Start the client and tell us the ID and password it shows.
Windows 64-bitWindows 32-bit

Using the ReproManager Client Module?

End customers who send orders to their reprographic service provider with the free ReproManager Client Module should contact them directly with any questions.

Data protection

Your data stays between us.

Data protection matters to us. We use a version of the open-source remote support software RustDesk built for us, hosted on a server dedicated solely to this purpose.

There is no third party between our customers and us through which the data passes, as is usually the case with remote support services.

All data between customer and PlanCom runs exclusively via servers operated by PlanCom.